TERMS USED:

Website - Refers to the portal.klientiem.lv website which users must register on and agree to the terms and conditions to use its features.

Terms - A collective term for the Terms and Conditions and Privacy Policy that govern the use of the website.

Klientiem LTD - The company that provides access to the website, registered in Latvia.

Cooperation Partner - Service providers that utilise the Klientiem platform to offer services like property management, utilities, telecommunications, etc.

Client - Individuals or entities that use the services provided by the Cooperation Partners through the Klientiem platform.

Website Tools - Functionalities provided on the website for Cooperation Partners and Clients, such as sending and receiving invoices, payment processing, client onboarding, and agreement management.

User - Refers to either Cooperation Partners or registered Clients who use the website.

Personal Profile - A user-specific profile on the website where personal information and activity are stored and managed.

Authentication Procedure - A security process users undergo to verify their identity to access and pay invoices from selected Cooperation Partners.

Automatic Payment Service - A service that allows recurring automatic payments for invoices using registered payment methods when sufficient funds are available.

Service Fee - A fee that may be applied when paying for services through the website, varying by payment method and Cooperation Partner.

Security Measures - Guidelines and measures outlined for users to protect their account information and prevent unauthorised access.

Liability - Terms defining the extent of responsibility and accountability of Klientiem platform, Cooperation Partners, and users.

Personal Data - Regulations and practices concerning the handling, processing, and protection of user data in compliance with privacy laws.

Force Majeure - Conditions under which Klientiem platform is not liable for delays or failure to fulfill its obligations due to external, uncontrollable events.

Severability of Terms - A legal clause stating that if part of the terms is void or unenforceable, it does not affect the validity of the remaining terms.

Amendment of the Terms - Provisions for how terms may be modified, including notification procedures and user consent implications.

1. GENERAL TERMS AND CONDITIONS

1.1. To use the features of the portal.klientiem.lv website (hereinafter referred to as the Website), you must consent to the Terms and Conditions. Refund Policy and the Privacy Policy (together hereinafter referred to as the Terms) and perform registration on the Website. Before agreeing to the Terms, please read them carefully. By clicking the respective field, you give your consent to the Terms.

1.2. Access to the Website is provided by Klientiem LTD, a company registered in Latvia under registration No. 40203554290, having its registered office at Ķekavas nov., Ķekavas pag., Rāmava, Linu iela 12, LV-2111 (hereinafter referred to as Klientiem platform), having contact email address info@klientiem.lv.

1.3. The features provided on the Website are intended to be used by:

1.3.1. Klientiem platform cooperation partners (providers of property management services, utility services, telecommunications services, municipality services, education services or any other service providers using Klientiem platform) (hereinafter referred to as Cooperation partner);

1.3.2. Clients of the Cooperation partners or other service providers (hereinafter referred to as the Client).

1.4. The Website provides Cooperation Partners with the ability to send invoices to Clients, monitor invoice payments, receive invoice payments from Clients, use the Website's tools to communicate with Clients, receive meter readings from Clients (if the appropriate option is configured), send and sign agreements, onboard clients online. As for the Clients, the Website provides them with the opportunity to receive invoices from Cooperation partners and pay them using the Website's tools (hereinafter the options offered to Cooperation partners and Clients on the Website - Website Tools), submit meter readings to Cooperation Partners (if the appropriate option is configured), sign agreements. Klientiem platform may, at any time, in its sole discretion, supplement or limit the Website Tools.

1.5. Clients have the right to use the functionality of the Website also through the Klientiem platform mobile application, available for download on the App Store, Google play.

1.6. The relationship between a Client and a Cooperation Partner or other service provider is regulated by the agreement concluded between the Client and the Cooperation Partner or, respectively, with
other service provider, and Klientiem platform is in no way considered a party to such an agreement.

2. REGISTRATION ON THE WEBSITE AND CONNECTING SERVICES

2.1. The Website Tools may be used by Cooperation partners and registered Clients (hereinafter referred to as a User) only. The User is provided with access to the User’s profile (hereinafter referred to as the Personal profile). The Tools of the Website can also be used to a limited extent by a third party involved by the User in accordance with clause 3.7. of these Terms.

2.2. By registering on the Website and using the Website, the User confirms that he has provided accurate, comprehensive and true information about himself, and undertakes to introduce relevant modifications if any possible data are changed, as well as to notify Klientiem platform about the necessity of making the relevant modifications, by sending an e-mail to info@klientiem.lv if the Website does not allow the User to perform the relevant changes himself.

2.3. To receive and pay invoices from some selected Cooperation Partners, the User will need to go through an authentication procedure using the functionality available on the Website.

2.4. After registering and authenticating on the Website, the User gains access to invoices from all Cooperation Partners, whose services uses Klientiem platform and invoices from which he wants to pay, using the Website Tools for payment.

2.5. If the User has any questions or encounters any difficulties during registration, please contact our technical support service by sending an e-mail at info@klientiem.lv.

3. PAYING FOR SERVICES USING THE WEBSITE

3.1. The User can pay for the services provided by the Cooperation Partner or other service provider (hereinafter referred to as the Services) in the following ways:

3.1.1. Using a personal payment card, which at the time of payment for the Services has a sufficient balance;

3.1.2. Using a personal payment account, which is opened at a payment institution, and which has a sufficient balance at the time of payment for the Services (available in certain countries).

3.2. The Website provides an option to pay an invoice in the currency in which it was issued by the Cooperation Partner or other service provider (including EUR, USD, GBP). If an invoice currency differs from the currency on payment card account or payment account, the currency exchange operation takes place according to the card issuer or, according to the payment account institution exchange rate at the time of payment.

3.3. Only for paying invoices using a personal payment card:

3.3.1. The User may register data of an unlimited number of personal payment cards (Visa, Visa Electron, MasterCard, Maestro etc.) on the Website;

3.3.2. The User may, at his sole discretion, disconnect payment cards previously registered on the Website, or provide data on additional payment cards;

3.3.3. The User may add any payment card registered on the Website to the Automatic payment service (recurring payment service);

3.3.4. With the Automatic payment service, Klientiem platform will check whether unpaid invoices exist on a given date and will initiate payment if the amount necessary in order to make the relevant payment is available on the payment card account;

3.3.5. If there are insufficient funds on the payment card account to make a payment, or there are other circumstances due to which the payment cannot be made, an automatic message about the unsuccessful attempt of specific payment is sent to the User in the Personal profile or via e-mail if User has subscribed to receive the information via e-mail. In this case, automatic payment in relation to a particular invoice will not be initiated and the User will have to make a manual payment. In order for the automatic payment service to operate in the future, the User, depending on the specific situation, will need to enter the data of another payment card or replenish with funds the account of the card already registered for payment;

3.3.6. The User, at his own discretion, can activate or deactivate the Automatic Payment Service in his Personal Profile.

3.4. The Website does not provide an option to make a payment if the amount necessary in order to make the relevant payment is not available on the payment card account or, respectively, on the payment account. In such cases, the User will have to specify other personal payment card or payment account data or replenish the specified payment card account or payment account with necessary funds.

3.5. The User can subscribe to/unsubscribe from receiving notifications of successful invoice payment to the email address specified by the User, or in the form of push notifications in the Klientiem platform mobile application installed on the User's smart device.

3.6. Klientiem platform does not offer refunds. For refund issues, the User must contact and negotiate directly with the Cooperation partner. Contact details for each specific Cooperation Partner are listed on their respective contact pages on the Website.

3.7. Payment options on the Website are provided in cooperation with Klientiem platform's partner - licensed electronic money institution Adyen N.V. Adyen N.V. is licensed as Credit Institution by De Nederlandsche Bank and registered in the Netherlands under the company number 34259528. This includes the ability to provide cross-border services in the EEA.

4. SERVICE FEE

4.1. When paying for the Services using the Website Tools, depending on the chosen payment method, the User may be charged with the service fee.

4.2. When choosing to pay invoices using a personal payment card, the service fee is calculated by applying a certain rate to each individual invoice. The service fee rate is determined individually for each Cooperation Partner or other service provider. Thus, when paying with a payment card, the service fee depends on the rate in relation to a particular Cooperation Partner and the amount of a particular invoice, but in any case, the minimum amount of the applied service fee is 0.15 EUR. The User is provided with the opportunity to get acquainted with the service fee, as well as with the minimum amount of the service fee in relation to each specific invoice in the Personal Profile before paying the invoice. When activating the Automatic payment service, the User can familiarise himself with the amount of the service fee before using the specified service, due to the reason that Automatic payment service provides immediate payment of the invoice at the time of receipt of the invoice.

4.3. When choosing to pay invoices using a personal payment account, the service fee is calculated by applying each time to each individual invoice a predetermined fixed fee amount, which is the same for all Cooperation Partners and other service providers and does not depend on the amount of an invoice. In case the User pays several invoices at the same time by the payment method using a personal payment account, the fixed service fee will be applied only once as for one invoice. The User is provided with the opportunity to get acquainted with the fixed amount of the service fee in the Personal profile before paying an invoice.

5. SECURITY

5.1. The User may not disclose his username and password. If the User loses or forgets the password, the User may restore it by clicking the respective link under the password field.

5.2. The User undertakes full liability for keeping safe his username and password (including, but not limited to: use of licensed antivirus software, changing an initial password during the first login, regularly changing the password, using complicated combinations of letters and digits while selecting his password, not providing third parties with access to a computer or other device where the username and password have been entered or saved) and is responsible for any actions or payments made using the Personal profile.

5.3. The User consents to his duty to immediately notify Klientiem platform about any case of unauthorised access to his Personal profile and/or any security breach, by sending an e-mail to info@klientiem.lv. The User undertakes to, upon request, provide Klientiem platform with evidence of such unauthorised access. Klientiem platform is in no way liable for any losses sustained by the User if another person uses his username and password incorrectly, or for unauthorised access to the User’s Personal profile, regardless of whether such incidents occur with or without the User’s consent.

6. LIABILITY

6.1. The liability of the Klientiem platform is limited to providing access to the Website in accordance with the Terms.

6.2. Klientiem platform is not liable for any relationship between a User and a Cooperation Partner or other service provider, or for their possible mutual claims.

6.3. Klientiem platform is not liable for any losses sustained by a User or a Cooperation Partner or other service provider, if a payment has not been executed due to circumstances specified in clause 3.4..

6.4. The User is liable for the accuracy and completeness of data required for a payment, and for the availability of funds in order to execute the relevant payment.

7. THE USER’S PERSONAL DATA

7.1. Klientiem platform observes applicable requirements for the protection of personal data applicable to data obtained through the User’s visiting the Website and using the Website Tools. Klientiem platform treats seriously its duties related to the use of the User’s personal data, and uses, processes and transfers to third parties any personal data provided by the User in strict conformance to the Privacy Policy, which may be consulted here.

8. FORCE MAJEURE

8.1. Klientiem platform is not liable for any failure to fulfil duties under the Terms or delays in fulfilment caused by force majeure, including, but not limited to natural disasters, war, unrest, strike, lockout, public communications network disruption, DDoS attacks or similar internet attacks.

8.2. During the effect of force majeure, operation of the Website is considered suspended, and an extension of the term of execution applies for a period of time equal to the duration of effect of the force majeure. Klientiem platform undertakes to apply every resource available and feasible in order to mitigate the effect of the force majeure, or else to seek a solution that would allow Klientiem platform to fulfil its obligation regardless of the force majeure.

9. SEVERABILITY OF TERMS

9.1. If any part of the Terms becomes void or loses force in any manner, such term or condition is duly separated from other terms and conditions, which remain in full force in accordance with the applicable legislation.

9.2. In such cases, the part deemed invalid or unenforceable is corrected in accordance with the applicable legislation in order to reflect the initial aims of the Klientiem platform as closely as possible.

10. AMENDMENT OF THE TERMS

10.1. Klientiem platform reserves the right to unilaterally amend the Terms. Klientiem platform informs the User about changes in the Terms by sending a notification to the User's e-mail address specified on the Website 30 (thirty) days before the changes take effect. It is considered that the User agrees with the changes if, within 30 (thirty) days from the date of receipt of the notice of changes in the Terms, he did not notify Klientiem platform of his objections to the changes and did not declare the termination of the use of the Website. Klientiem platform may not comply with the deadline for sending notice to the User of the changes if the changes are favourable to the User. The User has the right to get acquainted with the Terms on the Website.

GENERAL REFUND POLICY

Cooperation Partner's Client, who is a consumer, has the right, without giving reasons, within 14 (fourteen) days to withdraw from the contract ("Agreement") concluded between the Cooperation Partner and the Client for the purchase of goods (together hereinafter referred to as the Products and Services) in the Klientiem platform, e.g. in accordance with the Regulation of the Cabinet of Ministers No. 255 of May 20, 2014 "Regulations on distance contracts", the Client has the right to refuse the purchase of goods (together hereinafter referred to as the Products and Services) within 14 (fourteen) days without giving reasons.

In all other cases except for those stated in the section 1 of Refund Policy, and in any applicable law of the Republic of Latvia, refunds are only provided if listed in each individual Cooperation Partner Refund Policy, which can be found in the contact page of the Website for Cooperation Partner. <Here goes a link to open refund policy of each Cooperation Partner>

In order to exercise the right to cancel the Products and Services, the Client must notify the Cooperation Partner of the decision to cancel the purchase of Products and Services by sending a letter to the Cooperation Partner's email address or physical address as stated in the Cooperation Partner's contact page of the Website.
In the letter of refusal, indicate the data: order number and date, product code, name and quantity that you want to return.
The term of the Client’s right of withdrawal is observed if the Cooperation Partner notifies the decision to withdraw before the expiration of the term of the right of withdrawal.
Each Client has the right to exchange the product for another product within 14 (fourteen) days from the date of delivery of the order, in agreement with the representative of the Cooperation Partner', if any in the online store and if:

the goods were not in use, the packaging of the goods was preserved and not damaged, and,
The Client has the accompanying documents and the goods in a complete set.

The period of exercising the right of withdrawal expires after 14 days, starting from the day of receipt of the Products and Services. If the Client has ordered several Products and Services in one order, which are delivered separately, the deadline for exercising the right of withdrawal is from the day when the Client or a third party other than the carrier and indicated by the Client has received the last batch of Products and Services. If the Products and Services consisting of several batches or parts are delivered, the deadline for exercising the right of withdrawal is from the day when the Client or a third party other than the carrier and indicated by the Client has received the last batch or part of the Products and Services. For contracts for regular delivery of Products and Services, the deadline for exercising the right of withdrawal is from the day when the Client or a third party other than the carrier and indicated by the Client has received the first item. If the end of the term falls on an "officially" designated holiday in the country, the right of withdrawal can be exercised until the working day following the end date of the said term (including it).

The Cooperation Partner does not cover the bank transfer fees, if any applicable, and fees will be deducted from the transferred amount, according to the bank’s price list. Transfers may take up to 21 working days.